Unfortunately, if items have a sold out, they are generally unavailable for re-purchase. However, if you contact our customer service team on 1300 006 409, Monday to Friday 7:00am until 6:00pm Eastern Standard (or Daylight Savings) or send us an email at firstname.lastname@example.org, they can put you on a priority waiting list for items that are temporarily unavailable and soon to be restocked.
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Yes. Our customer service email is email@example.com. We will get back to you on the same business day, or within 24 hours. If it is in regard to an order, please leave your name or customer number, your order number, and the best day time phone number.
We are more than happy to ship any item(s) to an overseas address. However, due to the costs associated our Australian postage rates do not apply. If you would like to have a quote to deliver to an international address, please contact our customer service team on 1300 006 409, Monday to Friday 7:00am until 6:00pm Eastern Standard (or Daylight Savings) or send us an email at firstname.lastname@example.org. To assist us to provide you with a quick response, please indicate the items you would like to purchase and the location you would like the items shipped to. Any taxes and or duties of the destination address are at the receiver's expense. We always encourage you to check this before choosing to send/receive goods to an international location.
You can contact our customer service team on 1300 006 409, Monday to Friday, 7:00am until 6.00pm Eastern Standard (or Daylight Savings) Time. Alternatively, you can also send us an email at email@example.com. Be sure to include your name or customer number, your order number, and the best day time phone number.
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Delivery is between 7-10 business days Australia-wide. Australia Post will deliver your parcel. If you are not home they will leave a card in your letterbox and you will need to collect the parcel from your local post office.
Moule Enterprises Pty Ltd is owned by NGT Marketing. It is the entity that owns our web site operations and enables you to shop with the added security of using Paypal. You will see Moule Enterprises on your bank statements if you have shopped with us online.
NGT Marketing is the owner of Solutions by NGT. NGT Marketing has been trading since 1966 servicing individuals and companies across Australia and New Zealand.
If an item is on back order, it means it’s temporarily out of stock due to popular demand. Once stock arrives, we will ship them to you immediately.
We warrant all products from defects and have a 30-day Money Back Guarantee. Refunds are for product prices and excludes postage and handling. Simply call our customer service team on 1300 006 409, Monday to Friday 7:00am until 6:00pm Eastern Standard (or Daylight Savings) or email us at firstname.lastname@example.org, we will only be too happy to assist you.
Delivery to any location within Australia is:
Orders up to $50.00 $9.95
Orders $51.00 - $70.00 $10.95
Orders $71.00 - $100.00 $11.95
Orders over $101.00 $12.95
We accept Visa, Mastercard, Personal Cheque, Bank Cheque, Money Order and Paypal.