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FAQ

  • Can I order items that are sold out?

     
  • Can I request a catalogue on your website?

     
  • Can I send you an email? How long will it take to receive a response?

     
  • How can I place an order if I’m overseas? Do you ship outside Australia?

     
  • How do I cancel my order?

     
  • How do I sign up to receive Solutions emails and newsletters?

     
  • How long does it take to deliver my order? Who delivers my parcel and what if I am not home?

     
  • I noticed Moule Enterprises Pty Ltd on my bank statement after shopping online at shopsolutions.com.au. Who is this company?

     
  • I noticed NGT Marketing is on my bank statement, who is this company?

     
  • What does it mean if an item I ordered is on back order?

     
  • What if I receive a damaged or faulty item?

     
  • What is the cost of postage and handling?

     
  • What is your Privacy Policy?

     
  • What methods of payment do you take?