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Returns Policy

Sometimes it can be a bit difficult to choose things online and as we value our customers, we want to make sure you are completely satisfied with your purchases.

For peace of mind we offer a 30-day Money Back Guarantee which means if you are not completely satisfied with the item/s you have purchased you can send them back within 30-days no questions asked.  Any returned items will be credited for the amount of the item paid excluding postage and handling. You can choose to either return or exchange your item by returning it to us via mail. 

Any returned item must be:

  • In a saleable condition
  • Unused or unworn, with all original sealed packaging or tags attached
  • Returned to us within 30-days from your purchase date
  • Please Send all returns to:
    Solutions by NGT
    Unit 9/100 Belmore Rd
    Riverwood NSW 2210

If you have any queries regarding the returns process, please do not hesitate to contact our Customer Service Team on 1300 006 409 Monday to Friday 7:00am to 6:00pm (AEST) or via email customerservice@shopsolutions.com.au

WHAT IF I RECEIVE A DAMAGED OR FAULTY ITEM?

If you have received a faulty or damaged item, simply call our Customer Service Team on 1300 006 409, Monday to Friday 9:00am until 6:00pm (AEST) or email us at customerservice@shopsolutions.com.au and we will be happy to help you.